Refund Policy

At jumpvape.com, we strive to ensure that our customers are completely satisfied with their purchases of disposable vapes from top brands like Al Fakher, Waspe, Vapme, and many others. To facilitate this, we have established the following refund policy.

7-Day Return Window

We offer a 7-day return window from the date you receive your item for eligible returns.

Return Eligibility Criteria

To qualify for a return, the item must meet the following criteria:

  • It must be in its original condition, unused, and in the original packaging.
  • All tags must remain intact.
  • A proof of purchase or receipt is required for processing your return.

Initiating a Return

To initiate a return, please contact us at [email protected]. Upon approval of your return request, we will provide you with a return shipping label and detailed instructions on how to send the package back. Please note that unauthorized returns will not be accepted.

Damaged or Incorrect Items

We encourage you to inspect your order upon receipt. If you notice any defects, damages, or discrepancies with your order, please notify us immediately so we can resolve the issue promptly.

Items Not Eligible for Return

Certain items are non-returnable. This includes:

  • Perishable goods
  • Custom items
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases

If you have questions regarding the eligibility of specific items for return, please feel free to reach out to us.

Exchanges

For exchanges, we recommend returning the original item first. Once your return is approved, you can place a new order for the desired item.

European Union Cooling Off Period

Customers within the European Union are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order without providing a reason. The item must be unworn, unused, with tags attached, and in its original packaging. A proof of purchase is necessary for this process.

Refund Process

Once we receive and inspect your returned item, we will inform you of the status of your refund. If approved, refunds will be processed back to your original payment method within 10 business days. Please be aware that additional processing time may be required by your bank or credit card company. If more than 15 business days have passed since approval without receiving your refund, please contact us at [email protected].

Thank you for choosing jumpvape.com. Your satisfaction is our top priority!